Shipping & Return

Let’s get your colorful gear safely to your doorstep! At Home of Colours, we want your shopping experience to be as joyful and stress-free as a walk in the park with your furry best friend.

Here is everything you need to know about how we create, ship, and handle your custom orders.

📦 How We Make Your Items (Processing Time)

We are proud to offer high-quality, custom-designed products. Because every mug, shirt, tumbler, and pet accessory is printed or made to order specifically for you, we don't hold pre-printed stock.

Before your order ships, our trusted production partners need a little time to bring your vibrant designs to life. Please allow 2 to 5 business days for your items to be carefully produced and packed.

✈️ Shipping Times

Once your custom gear is ready to go, we hand it over to our reliable shipping carriers. Whether you are treating your pet locally here in the UK or anywhere else in the world, we’ve got you covered!

  • 🇬🇧 United Kingdom (Local): 3 to 5 business days

  • 🇺🇸 United States (Local): 3 to 5 business days

  • 🇪🇺🇨🇦 Rest of Europe & Canada: 3 to 7 business days

  • 🌍 Rest of the World: 7 to 20 business days

📍 Tracking Your Order

Don't be left in the dark! As soon as your order ships, you will automatically receive an email with your tracking number. With this number, you can follow your package's journey step by step until it safely arrives at your door.

🔄 Returns & Exchanges

We put a lot of love and care into our designs, and we want you and your pet to absolutely adore your new accessories!

Custom & Made-to-Order Items Because every single item at Home of Colours is custom-made exclusively for you the moment you place your order, we are unable to accept exchanges for buyer's remorse or sizing issues. Please be sure to double-check our size charts for apparel and pet accessories before completing your purchase to ensure the perfect fit!

Damages, Errors, and Return Windows Your happiness is our priority! If your item arrives damaged, defective, with a printing error, or you need to process a valid return, you have a 14-day window from the moment you receive your package to notify us.

Please contact us within those 14 days and include a clear photo of the issue along with your order number. We will evaluate your case immediately and send you return instructions or a free replacement as quickly as possible.

💌 Still Have Questions?

If you need help tracking an order or have any questions about our shipping policies, our team is always here to help. Head over to our Contact Us  page and drop us a message. We typically reply within 24 to 48 hours!